RECALL FOR REPLACEMENT
Cassin Blade Runner Crampons
If you have purchased a pair of Cassin Blade Runner (ref. 37801, 37803) or Blade Runner Alpine Crampons (ref. 37802, 37804), we ask you to stop using them immediately and follow the procedures below to process your warranty claim. Batch numbers affected by this recall are: 1 12 | 1 13 | 2 13 | 3 13 | 1 14.
Problem Description: There is a risk of fatigue-caused breaking of the supports of the removable front points (see picture); such breaking may take place after the front points have undertaken a high number of solicitations.
Remedy: The company has redesigned the front portion of the crampon to address the problem. Replacement parts complete with front points attached are expected to be available before ice season 2015 begins. All affected crampons should be returned immediately to CAMP USA Inc. for inspection and installation of the replacement parts.
Customers with affected products purchased in the USA or Canada should follow these procedures:
- Stop use immediately
- Read the entire recall notice HERE
- Fill out and submit the form below to begin processing your claim
- Contact us with any questions: (888) 427-CAMP / email@example.com
We sincerely apologize for any inconvenience that this might cause, but safety is always our first concern. We hope to make this process as easy and carefree as possible for our customers.
Frequently Asked Questions
What is the specific problem?
We have identified a point on the front part of the crampon near where the front point is mounted to the front platform that we are reinforcing in order to prevent the possibility of breaking after a very high number of fatigue cycles.
Am I in danger?
We are asking owners of Blade Runner crampons to stop using their crampons immediately and follow the steps listed on this page in order to have their crampons retrofitted with a replacement part that corrects the problem.
Can the problem be fixed?
Update October 6, 2015: We have finished the fatigue testing on the new part and we are happy to report that the new design delivers an industry standard level of resistance with more than 7 times the number of cycles compared with the original part which already exceeded the CE norm.
Yes. We are already working on a replacement part reinforcing the part of the crampon where we have been able to simulate material failure after a very high number of fatigue cycles.
When will the replacement part be ready?
Update October 6, 2015: Now that we have finished the fatigue testing, the mold for the new part is being modified and first production for the new part is now scheduled for the end of November. This is later than originally anticipated and it means that delivery of repaired crampons will not begin until early December. We are asking customers to contact us to let us know if this time frame is manageable or not. If it is manageable, we sincerely appreciate your patience. If it is not, we want to work with you for a solution to make sure you don’t miss any climbing this season.
We expect to have the replacement parts available before ice season 2015 begins. The parts will be complete with new front points and bail components professionally assembled. Once we receive the new parts, your crampons will be professionally retrofitted with the new part.
How will I be able to tell the difference between a pair of Blade Runner crampons that have been retrofitted with the new part or not?
To make sure customers can tell the difference, we have changed the color of the leaf spring mechanism used to adjust the size of the crampons from black on the original version to silver on the new version. If this component on your crampons is black, then your crampons are affected by this recall and should be sent in for replacement. If this component on your crampons is silver, then your crampons are not affected by the recall.
Which batch numbers are affected by this recall?
Batch numbers are used by manufacturers to isolate any individual unit of a product back to the original date of manufacture. Every safety product manufactured by CAMP has a batch number permanently marked on the product. The batch numbers affected by this recall are: 1 12 | 1 13 | 2 13 | 3 13 | 1 14.
Have there been any injuries or deaths from the problem?
Can I trust my Blade Runner crampons in the future?
This specific problem is the only issue we have identified with the Blade Runner crampons, now two years since their release. With the redesign that reinforces this part of the crampon, we are confident that the problem will not re-occur.
Are there any safety standards that the Blade Runner meets or doesn’t meet?
Every pair of Blade Runner crampons ever produced has achieved the CE/EN 893 and UIAA 153 standards for crampons. This recall is 100% voluntary and not the result of a manufacturing or design defect. As a group of intense users, we believe the specific part in question can be redesigned to help reduce the possibility for failure in the field.
Is this a voluntary recall?
Yes. We are taking this opportunity to reinforce this part of the crampon in order to ensure the highest levels of safety and performance in the mountains.
If I have Blade Runner crampons, what should I do?
First, stop using the crampons. Second, please follow the instructions at the top of this page to file your claim.